Don’t forget your Calendar and Contacts folders!įile-> Open & Export-> Import/Export-> Export to a file-> Outlook Data File (.pst) Keep in mind that you’ll first need to export the folders which are marked with “This computer only” to a pst-file. You can do this via:įile-> Account Settings-> Account Settings… If the above steps didn’t produce any results, you might want to start fresh by removing your IMAP account from Outlook and then adding it again. If it all fails: recreate the IMAP account in Outlook Use the Sync Slider to set how much email should sync. If you’ve got enough space on your disk and want to cache more emails locally, you can set the sync slider in the following way:įile-> Account Settings-> Account Settings…-> double click on your IMAP account In that case, you can try disabling the option “When displaying hierarchy in Outlook, show only subscribed folders.” Step 3: Check you cache retention settingsĭepending on the size of your hard disk or SSD in your computer, your Offline Settings might be set to only store up to 1 month, 3 months, 12 month worth of emails on your local disk. In rare occasions, you might still encounter some issues with synching. Make sure that you are subscribed to the folders which you want to see and sync in Outlook. To solve this, go back to the Folder tab, click on the Outlook Folders button and press the Query button. Once you’ve correctly set the root folder path for your IMAP mailbox, you may be missing some subfolders or find that folders aren’t synching. (click on image for the full dialog) Step 2: Subscribe to folders Set a root path if your IMAP mailbox list all folders as Inbox subfolders. OK yourself out all of the opened dialogs.Usually setting this to “Inbox” will do the trick.File-> Account Settings-> Account Settings….To set the root folder path for your IMAP account: This IMAP mailbox can be rooted to the Inbox folder. If all folders start with a common name followed by a dot, then that first part is your root name. Select the Folder tab in Outlook, click on the button IMAP Folders and then click the Query button. In that case, you’ll need to set the the “Root folder path” property in your account configuration.įinding out whether or not this is required for you is quite easy. Some IMAP servers branch of all your folders from the Inbox folder. This is expected behavior due to the changes and will only occur 1 time per folder. Note: After applying the November update, the cache of some folders may be deleted and redownloaded. If you do not do this, your Inbox could remain empty and other folders might not sync or show up at all and move, copy and delete actions could result in permission errors. Unfortunately, Outlook doesn’t detect this automatically but you need to set it manually. However, it is now also more important than ever to correctly set the Root Folder Path for your mailbox when your IMAP server requires it. It seems that IMAP in Outlook 2013 is only getting worse, when will it get better and how do I fix my current issues?Īctually, the November update for Outlook 2013 ( KB2837618) fixes a whole lot of IMAP issues and is highly recommended.Īmongst others, the update makes sure that IMAP accounts will not repeatedly completely resynch folders, will not create duplicates of default folders, will more reliably map the special server folders and make it less likely that folders will get marked as "This computer only". See the folder owner or your administrator to change your permissions. Right-click the folder, and then click Properties to check your permissions for the folder. You don't have permission to create an entry in this folder. Sometimes my move action is followed with the error: In other folders, some e-mails can’t be moved or deleted or changes I make in Outlook do not sync to the server. It looks like the recent updates for Outlook completely broke my IMAP account in Outlook 2013.įor instance, the Inbox folder stays empty with the message “We didn't find anything to show here”.
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